This Privacy Policy explains how Cont.tech (“Cont.tech”, “we”, “us” or “our”) handles personal and business information when you visit our website, create an account, submit an enquiry, use our configurator or dashboard, place an order, upload materials, communicate with us or otherwise use our services.

1. Information We May Collect

·        Identity and contact information, such as name, company name, email address, telephone number and account details.

·        Order and transaction information, such as selected services, package or plan, order history, invoices, payment status and related commercial records.

·        Project and production information, including briefs, product information, brand assets, logos, product photographs, uploaded files, references, copy, creative preferences, feedback, approvals and delivery requirements.

·        Brand and creative preference information submitted through the configurator, including preferred or avoided colours, lighting, backgrounds, angles, models, props, editing styles, fonts and other creative instructions.

·        Communications with Cont.tech, including enquiries, customer-support messages, feedback and project correspondence.

·        Technical and usage information, which may include device/browser information, IP address, pages viewed, website interactions, session information and cookie or similar technology data.

·        Marketing preferences, such as newsletter subscription or communication choices.

Payment transactions may be processed by third-party payment providers. Cont.tech does not necessarily receive or store full payment-card details handled directly by those providers.

2. How We Use Information

·        To respond to enquiries and communicate with prospective and existing Clients.

·        To create and administer accounts, orders and customer records.

·        To understand briefs, develop creative directions and produce, review and deliver visual content.

·        To process and confirm payments and maintain transaction records.

·        To provide customer support, manage revisions, approvals and project communications.

·        To operate, secure, troubleshoot and improve the website, configurator, dashboard and production workflow.

·        To understand service usage and improve Cont.tech’s customer experience, services and operating system.

·        To send service-related communications and, where appropriate, marketing communications or updates.

·        To prevent misuse, fraud, security incidents or prohibited activity and to maintain appropriate business records.

3. Uploaded Files and Project Materials

Files and materials uploaded or supplied for a project may be accessed and used by Cont.tech only as reasonably necessary to assess, manage and produce the requested work, provide support, maintain project records and operate the service.

Project materials may include product photographs, logos, brand guidelines, reference images, copy, videos, creative preferences and other Clien tsupplied assets. Clients should not submit information that is unnecessary for the project.

4. Who May Receive Information

Cont.tech may share information where reasonably necessary with service providers and production resources that support the delivery and operation of our services. These may include:

·        Payment processors and financial service providers.

·        Website, e-commerce, hosting, storage and infrastructure providers.

·        Technology, software and digital production platforms.

·        Specialist production partners, contractors or subcontractors involved in an applicable project.

·        Email, communications, analytics, customer-support and operational service providers.

·        Professional advisers or other parties where reasonably necessary to protect Cont.tech’s business, users or rights, or to respond to a valid requirement.

We do not sell Client project files or personal information as a product.

5. Production Partners and Technology

Cont.tech operates a method-flexible production system. Depending on the project, necessary project information or assets may be processed using appropriate specialist production partners, software platforms and technology providers. Access should be limited to what is reasonably required for the relevant production or operational purpose.

6. Cookies and Similar Technologies

The Cont.tech website may use cookies and similar technologies for essential website operation, functionality, analytics and, where enabled, marketing or advertising purposes. More information is provided in the Cont.tech Cookie Policy. Available cookie choices may also be presented through the website’s cookie notice or preference controls.

7. Marketing Communications

Where you subscribe or otherwise choose to receive marketing communications, Cont.tech may send relevant company, service or content updates. You may unsubscribe using the option provided in the communication or by contacting Cont.tech. Service-related messages concerning an active account, order or project may still be sent where necessary.

8. Data Retention

Cont.tech retains information for as long as reasonably necessary for the purpose for which it was collected, including operating accounts and projects, maintaining commercial and production records, providing support, resolving disputes, protecting business interests and meeting applicable record-keeping requirements.

Retention periods may differ depending on the type of information and the nature of the Client relationship. Project files and production materials may be removed, archived or retained according to operational requirements and any separate written agreement.

9. Security

Cont.tech uses reasonable organisational and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet-based service, storage system or transmission method can be guaranteed to be completely secure.

10. Your Choices and Requests

You may contact Cont.tech to request correction of inaccurate account/contact information, update communication preferences, ask questions about information associated with your account, or request account-related assistance. Some information may need to be retained where reasonably necessary for active orders, transaction records, disputes, security or other legitimate business requirements.

11. Third-Party Services and Links

The website may connect to or use third-party services, including payment, e-commerce, hosting, communications, analytics or social platforms. Their own privacy terms may apply to information they process directly. Cont.tech is not responsible for the independent privacy practices of third-party websites or services.

12. Changes to This Privacy Policy

Cont.tech may update this Privacy Policy as the website, services, production system or technology stack develops. The current version will be identified by its effective date.

13. Contact

Questions or requests concerning this Privacy Policy or information handled by Cont.tech should be directed through the contact details published on the Cont.tech website.